PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabilities - and a lot more as well.
Reviewing 126.96.36.199 (May 11, 2010)
I was looking for a well-featured, inexpensive call center solution for my small business. My searches led me to prettymay.com and what looked like a great piece of software.
Boy was I wrong, and after the last 3+ months of tech support HELL, I can honestly say that this software is sub-standard, unreliable, and embarrassing to have had in place for the last 3 months.
For starters, it has always been unreliable. I worked with Tech Support through the 15 day free trial, and blew right past the 30-day money back guarantee...with the same recurring problem. PMCC does not reliably answer incoming calls. Sometimes it doesn't make outgoing calls at all, and it absolutely MUST BE restarted multiple times a day if you want it to work at all.
And all this for the low, low price of $650 (originally advertised at $600).
If you want to SAVE money, buy something more expensive, because I can tell you that you will lose customer who wonder if you went out of business because the phone doesn't answer--or answers and hangs up immediately on them--and at the very least they will complain to you and others about what a terrible phone system you have.
If you want to SAVE money, do not buy PrettyMay Call Center. Sure it looks cheap...a one-time license cost of $650, and monthly charges for a Skype account (unlimited calling plan is actually limited to 50 calls a day, and 10,000 minutes a month). Sure looks affordable, even with the limits...
...but it will cost you a tremendous amount of time with their support people in China...in the middle of night because that is the only time they will offer you support...and they will remote to your PMCC computer and point out thing that are wrong, and then make changes...until the NEXT time you get support, and you get a tech who points out something that is wrong (which is what the other support people changed) and then change it back.
All the while, they stay very positive and try to keep you believing that they can and will fix the problem...but meanwhile the free trial period expires...and then the return policy expires...and they are still working on the problem...
...and 90 days later you will be so frustrated that you just want your money back, and they will tell you it is too late for that. They will tell you that they have a 30-day policy, and you should have asked for a refund back then...back when they were still promising to make it work right. Back when they told you they had finally solved the problem (and it seemed to work for a day or so)...
These guys are crooks! They will cheat you out of your money!
I would gladly have traded the last 3 months with even the highest monthly VOIP Business Line fees to avoid THIS NIGHTMARE!
Don't just walk away...RUN!
Have you had a bad experience with PMCC? Please leave a comment at http://prettymaycallcentersucks.wordpress.com/
Reviewing 188.8.131.52 (Aug 13, 2008)
Outsourcing Costa Rica? It may be a wise move in 2009.
In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore.
Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive “near-shore” outsourcing solution. Most importantly, you can take advantage of the international tax laws granted to international companies that invest in Costa Rica and its local economy. The potential savings and benefits will make your outsourcing campaign a very wise business decision.
In addition, unlike other traditional call centers, Costa Rica’s Call Center stays focused on managing no more than a hundred person call center, one outsourced or inbound customer oriented campaign at a time in order to properly control quality, performance and positive employee morale. Once capacity is reached at one of our call centers, another location will be created with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition.
Call center software is as important to an outsourced campaign as telemarketing training. Both areas must be secure, reliable and willing to out perform the same competition that you are currently considering. Costa Rica has a very solid infrastructure ,stable democratic government, very competitive labor costs and a call center job pool that is especially attunded to the North American culture. Call center jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider it as a starting position in a dead end company. Turnover at these other locations are five to ten times more than in Costa Rica. The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
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