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1. Comment - Google 'feels your pain' after the latest Gmail outage

   (Aug 12, 2008 - 1:55 PM)

   A guarantee isn't the same thing as a service level agreement, and given how Google makes their email free (or low-cost compared to other hosting providers), you get what you pay for.
   
   As an IT consultant and network engineer, I run several email systems, and my total downtime for all of them (hosted in separate locations, different ISPs, different platforms etc.) is less than two hours per year combined, not counting maintenance reboots, ISP outages, and such (which typically aren't counted in SLAs and guarantees).
   
   If you are relying on Google for mission-critical email, all I'm going to say is that you need to wake up and put more resources into your own IT needs than relying on something that not only has been in beta, but has been free or low-cost.