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1. Comment - Former AT&T Customers Sue Cingular

   (Jul 8, 2006 - 9:22 AM)

   I was one of the customers who signed up with AT&T because of their coverage area. Shortly after Cingular took over I found out the hard way that most of the areas that were previously in my area of coverage were now subject to huge roaming fees. When I balked at an unexpected $300 bill for about 30 minutes of calls Cingular did adjust my bill, but told me not to ever expect such an adjustment again. In their words, I had been "educated" and would have to live with reduced service. They refused to tell me what area my service contract covered and said I could not rely on the phone's perception of roaming or not and that I could not rely on my personalized coverage map. But they could upgrade my service for a lot of money. I waited out my contract and switched to Verizon the day it eneded. That wasn't my only problem though,when my local service wasn't working, they wanted ME to drive around town and check on the towers!