Favorite Files

No favorite files added yet

Recent Posts

1. Comment - Sprint's answer to its troubles: better customer service

   (Jul 9, 2008 - 2:41 PM)

   Before I start I will say this.. IF YOU EMAIL DAN HESSE, HE WILL REPLY :~) Well not him directly, but someone from the Sprint team. I have used his email address twice and within hours, my questions were answered! So.. there you have it! He (Sprint) really does answer.
   
   Honestly, I've been with Sprint for over a decade and the largest problem I've had with them was the fact that at one point they seem to have outsourced their customer service to India, and not only were the hold times astronomical, but you could barely understand the person who answered. I did also notice that sometimes they will do sneaky things with your bill, which IS wrong, but that just goes to show you need to read your bills.
   
   I am pleased with Sprint for the most part, hence my decade of loyalty! LOL I find their plans to be cheaper than others, (well maybe not T-Mobile, but T-Mobile is wack from what I've heard from friends and family who have had it,) their customer service reps accommodating and their coverage area pretty decent! I never have dropped calls. I can count on one hand how many I've had in the past year.
   
   I would never go to AT&T.. they are expensive as he11 and for what???? An Iphone, please! T-Mob is okay, but their coverage is spotty, I'm sticking with Sprint! I have a retention plan that NO ONE CAN BEAT!
   
   Sprint ROCKS!