Activity for February 23

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Member since April 17, 2010

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  1. Review - XYplorer

    10.80.0300 (Feb 23, 2012)

    This is not really a review but rather follow-up and clarification to a comment made by NyaR in his Feb 12th posting and some remarks about prior reviews:

    Just so no one gets the wrong impression from NyaR: XYplorer is unfortunately NOT YET a 64 bit application, but that IS planned for near future so while it works just great on 64 bit systems (based on XY forum) and provide many features lacking in the basic Win Explorer, it also can't be said that it fully supports that OS yet... the main effect as others have stated is in the context menus which most satisfied XY users on the user forum access via 32 bit vers of those extensions.

    Another issue: Obviously a paid appl can never compete with a free vers of a FM like Q-Dir/Cubic based solely on price but what XY provides for that cost is ongoing support, speedy development and bug fixes in response to user needs. Find me any free FM that will implement a user request in less than a day! Donald does that quite often and I think that's well worth the cost! Asking a fan of any of the free FM's to say nice things about XY is like asking an Apple fan to say Windows is better...it'll never happen..so all us XY fans say is: try it for 30 days and see what you think!

  2. Review - XYplorer

    9.00.0000 (Apr 17, 2010)

    This is not as much a review of XYplorer as it is a response to prior post by UProf regarding the developer's handling of user issues which is thus a review of the product from a support aspect.

    He wrote "Stay away until they stand by their product". That & some other comments are SO wrong on many aspects and here's my viewpoint:

    1) It's Donald Lessau, not a "they", and he's a sole developer who responds personally & VERY promptly to user issues. I've seen a bug fixed in less than 20 minutes! That's GREAT customer support! Even better than some anti-virus app's! As a matter of fact, I've never seen such a high level of user support from ANY other software! And I've used hundreds of app's over my years. Ok, ..Yes, so I'm a extremely dedicated user of XY because he DOES 'stand by product' and many others agree!

    2) Why would you buy the product w/o first fully using the 30-day free trial? And then expect a refund? Seems somewhat suspicious to me...and there is NO developer responsibility for user errors such as this. You don't determine if the product is suitable for you after you buy it!

    3) There isn't any evidence of you posting any issues on the extremely active user forum before you asked for refund.. All we see is your negative reviews. See http://www.xyplorer.com/...opic.php?f=6&t=4940
    Read that for author's reply.

    In summary, while this is my first posting here and thus might not have as much weight as veteran members here, user UProf is also new so this may offset his negative comments, plus I do have an extensive posting history on the XY user forum so I'm very well aquainted with how Don handles user issues and I've always seen a very helpful attitude when the customer deserves it, but in this case, I don't see that UProf has a valid complaint.