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1. Comment - Sprint Hangs Up on Problem Customers

   (Jul 10, 2007 - 10:46 AM)

   I have been a sprint customer for over 5 years. While they have their positive and negative attributes, this is just plain ole discrimination. I have not received a cancellation letter, but I'm not sure I'd be upset if I did. There has been several times I wanted out of my contract, but refuse to pay the cancellation fees and other fees that I KNOW are gonna be added to the final balance REGARDLESS of what Sprint's half trained reps have said. I call Sprint at least once a month and I tell them why...when I get my bill it has one balance total, when I call *2 on my handset, I get a different balance, and when I call the 1-888-211-4727 and speak with a rep, I'm told a balance which ALWAYS differs from the other two amounts(this is usually the one I pay). Sprint is also cancelling service to over 200 US MILITARY SOLDIERS due to EXCESSIVE ROAMING. TOTALLY TOTALLY UNFAIR AND NOT VERY PATRIOTIC AT ALL!!!!!!!!! I understand Sprint is a 'business', however smart 'businesses' have teams that THINK before they speak. DONT OFFER WHAT YOU KNOW YOU CANT DELIVER. I have a package that includes 'free' roaming. Makes me wonder if I'm ever called to fight for my country, WWSD (What Would Sprint Do)? I really dont have to wonder, the proof is in the puddin. The one thing that I can say is CONSISTANT with Sprint are their INCONSISTENCIES.