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1. Comment - Sprint Hangs Up on Problem Customers

   (Jul 6, 2007 - 7:25 PM)

   There ARE problem customers. I used to work for a major satellite company as a CSR, and yes, there are problem customers.
   
   We had people call in just to see if there were any new problems they should know about. This wouldn't have been bad, but they did it every day. They weren't having any problems, they just wanted to see if they could get something for nothing. Sometimes, they were just lonely and wanted someone to talk to.
   
   This is a problem that ties up many Customer Support centers. If you have basic questions or the service isn't what was promised, take it up with your local dealer. They were the ones that sold you the service and made all the promises.
   
   By the way, being friendly to your customer service rep also goes a long way. We're alot more eager to help when we're not being yelled at or ordered to do something by a customer who has no idea what our jobs are like.