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1. 
   Review - NVIDIA PureVideo Decoder (formerly NVIDIA DVD Decoder)

   1.00.67 (Oct 7, 2005)

   What an amazing experience! I downloaded Nvidia DVD Decoder Gold and not only didn't it work but I then experienced a nightmare trying to deal with Nvidia. I have no choice now but to tell my credit card company to refuse payment.
   
   When it didn't work, I went to the Nvidia website to find tech support. To get that support, I had to enter in a Customer Care number that was supposed to be sent to me but which wasn't. I received three emails from Nvidia after purchase and the Customer Care number was on none of them.
   
   So I called Nvidia customer support. They gave me the phone number for technical support. I called that but they don't answer and do not return calls. So I called Nvidia customer support back and reached a woman who was unbelievable rude. It was amazing. Not only did she not let me even describe the problem (she keeping cutting in telling me such things as, "It's not my job," etc. Then she told me that I should go to the Nvidia site and request that the customer care number be sent to me. I told her that I searched the Nvidia sight but could not find any way to send in such a request. She said, "What do you mean?" What could I say? I don't know how to make it any more clear..... I could find nothing on the Nvidia sight about how I could have the Customer Care number sent to me. She replied, "I guess I'm just stupid."
   
   I then asked to talk to her supervisor. She put me on hold and forgot me.
   
   I called Customer Care again and a woman gave me a website to reach where I could request the customer care number. I read it back to her to confirm that I had gotten it correctly. I then tried to go to that website but it was invalid.
   
   I called Customer Service yet again. That woman told me that she never heard of the website address that I was given in the last call and she gave me a website address that just turned out to be the regular Nvidia home page. I was back where I started!
   
   Now, to get tech support, I need a Customer Care number that I was not given when I purchased the product. (One of the customer support people told me that they get lots of complaints that customers do not receive that number in their order confirmation. So I need to get the Customer Care number. But I have to get the Customer Care number from technical support but I cannot reach them without the Customer Care number!!!!
   
   I don't know how Nvidia stays in business.