Activity for December 24

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RJ145's Profile

Member since December 24, 2011

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    RJ145

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  1. Review - Mozy Home for Windows

    2.6.7.0 (Dec 24, 2011)

    The service the first year was "OK", but still couldn't tell what was being backed up and the software had to be re-installed a few times. At least I had one incident of phone support. The next year Mozy automatically signed me up, so they don't exactly remind you of the expiration date and just charge your card.
    The second year was a horror story. After charging me the entire next year up front, Mozy then changed all of its software to something that I couldn't figure out. It was never backing up anything. I must have sent numerous requests for support help, but only got back automated emails, half of which when I responded back had already been marked as "case closed out."
    On top of that, I couldn't get the Mozy site to change my email because the page never worked. I had started using an external HD to back up files when I knew I had to have a new OS installed. Worst luck was that it turned out to be defective, but I THOUGHT Mozy might have backed up something. Hah. After downloaded their Restore Manager and downloading files for about a day and a half, all I ended up with was pure gibberish. I didn't even recognize the photos or data files, which seemed to belong to someone else! Unbelievable.
    Not trusting my ability, I took my laptop to the local Mac repair center and not one of the competent techs there could find anything from Mozy that had to do with user files. I was furious.
    Did Mozy ever respond to my complaints? I got one email from some rep who claimed I had been entitled to phone support. NOT. My second year account stated I had to pay more to "upgrade" just to get that, and Mozy emails claimed I couldn't have that.
    What a screwed up service. For all I know, the file downloads I ended up with are hackers in China. Have no idea where my data is. Mozy only knows how to charge your credit card and then not deliver. I'd select ZERO in the rating but it doesn't exist.