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B.'s Profile
Member since February 21, 2007
- Name
B. G.
- Location:
United States of America
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Review - Notmad Explorer8.8.5 (Feb 21, 2007)
What the hell is it with me and CRAPPY companies that are supposed to provide service, BUT DON'T?
We all know that the spat between Microsoft and Apple causes our programs to "not play together nicely in the sandbox", and some companies have developed ways to get around this. One company of a******s, Red Chair Software, came out with the Anapod Explorer to rip-off the public under the guise of helping to ease the MS/APPLE issues.
When all I had was my one 3rd generation iPod, the software worked, and all was right with the world. Then we got iPod #2, and the start of my problems began...
Turns out, that my "3rd generation" software cost $25, but a "Universal Edition" was $30. When all I had was the one iPod, there was no question. Turns out, though that the one for 5 bucks more will work with "all of a family's iPods".
Why do they do this? One word: Confusion. See, IF you buy the "3rd generation" version and get another iPod later on, you are forced to buy ANOTHER $25 version. If you had purchased the $30 "Universal Version" in the first place, it would automatically cover the new iPod.
Why wouldn't they just sell the more expensive version, and be done with it? Again, CONFUSION. If you are confused about their product, they can sell another $25 version, then they've almost DOUBLED their bottom line. But the public wouldn't STAND for a company who marketed software that only worked with one iPod at a time. So they've got DENIABILITY.
Red Chair Software can say: "We've got one version that covers ALL your iPods." And LOOK like the good guys. But they're not. Part of the cost of software is SUPPOSED to cover "normal" support. RED CHAIR SOFTWARE DOES NOT GIVE SUPPORT TO THEIR USERS.
Each version of this software is SUPPOSED to work on WHATEVER computer you put it on. So, I've got it on my home and work PC's. Only thing is, THIS s*** ANAPOD SOFTWARE FROM RED CHAIR SOFTWARE RECOGNIZES MY IPOD AS ANOTHER NEW g**d*** IPOD AT WORK, THAN IT DOES AT HOME!!!
This means I have to BUY ANOTHER LICENSE from these a-holes at Red Chair Software - so this crappy software will work on my office PC!!!
Well, "F" that, Red Chair Software. You burned me for $50, and that's all you'll get from me.
I've emailed them NUMEROUS times, and they will NOT answer my emails.
(Now before you say: "Gee BG, you're all "F" this and a-hole that, no wonder they don't write you back." Please know that I sent them 4 emails and a web form that were extremely polite. - AFTER WEEKS of not getting back to me, THAT'S when I put the BOXING GLOVES ON.)
To my readers: If you'd like to drop them a line, and ask them HOW they think they can continue to operate like this and NOT create a HORRIBLE REPUTATION as "RED CHAIR SOFTWARE - the WORST SOFTWARE ON THE PLANET", you can reach them at: cardinal@redchairsoftware.com, service@redchairsoftware.com, rouge@redchairsoftware.com, press@redchairsoftware.com, or ip@redchairsoftware.com (Or EVEN all FIVE!!!)
Maybe if they get innundated with the public's emails, they will reconsider their fraudulent ways. (Or at LEAST answer a few of their emails!)