bernard's Profile

Member since March 16, 2008

  • Name

    bernard marie

  • Location:

    United States of America

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  1. Review - Hot Keyboard

    3.1.597 (Mar 16, 2008)

    Hot-Keyboard is my favorite program

    I work in a very high pace call center – taking customer calls when their business internet is down.

    I use hot-keyboard macros in the trouble ticket process, for there is repetitive Pull-Down menus and this where I have recorded the “mouse” to perform these repetitive operations. This is so much more efficient and error free and Decreases Repetitive Strain Injury.

    I have also made “canned phrases” that are also repetitive and I do not have to worry about spelling errors either. I just have to hit 3 to 4 keys for a whole paragraph to appear.

    I have made Hot-Keyboard Macros, for quicker entry of router commands for Cisco, Junipers, Nortel. I created Hot-Keyboard macros which are “troubleshooting scripts” for various UNIX systems and network devices.

    I also have to monitor for proactive notifications trouble tickets – which is very repetitive process and I rely on hot-keyboard macros for a majority of the work now and it’s much faster and professional with “prepared canned phrases” which get emailed to customers.

    I have “booked marked” websites within Hot-keyboard menus system, it so much faster than using “favorites” and better organized under a specific job functions. I just hit a few keys and I am able to launch a Dispatch page to a tech, or get status on a problem as well.

    I am always adding more and more macros and also I’m able to export my macros daily to a network drive so incase my computer crashes, I will have my “toolbox” of commands safely stored.

    In a daily bases, I would say that I used Hot-Keyboard every 5 minutes. It has automated my Office Space, you could say, and I am lost without it. It’s an easy to use program and I have been using it since 2001 its just saves me a great deal of time by with the ability to automate repetitive tasks in a Call Center environment. Do not hesitate to make a purchase if you have a need for repeating the same PC tasks over and over for it’s worth it in so many ways.